Warranty and Refunds

Our guarantee

Fixed price agreed before work starts, and every job double-checked before Bryan leaves. If something isn't right with Bryan's workmanship, call him and he'll come back and make it right. This is in addition to your rights under the Australian Consumer Law.

How to raise a problem

Call Bryan on 0447 380 080 or email admin@turcoelectrical.com and describe what is wrong. Bryan will arrange a time to come back and look at it.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to compensation for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Products and equipment

Products we supply come with the manufacturer's warranty in addition to your Australian Consumer Law rights. If a product we installed fails, contact us and we will help you with the manufacturer's warranty process.

Refunds

Refunds are handled in line with the Australian Consumer Law. Nothing on this page limits your rights.

Business details

Turco Electrical Pty Ltd
ABN 32 661 582 832
QLD electrical contractor licence 89991
Bundaberg QLD
Phone: 0447 380 080
Email: admin@turcoelectrical.com

Last updated 14 October 2026.